Refine Pilates & Yoga

Cancellation Policy

Private / Semi-Private Sessions

To respect the time and commitment of both our instructors and clients, all private session cancellations must be made at least 24 hours in advance of your scheduled appointment.

• Cancellations made with less than 24 hours' notice will be charged in full, as we are unable to rebook the time slot on short notice.
• All clients are required to keep a valid credit card on file. Payment is processed at the time of your appointment, or immediately in the event of a late cancellation or no-show.
• If your card is declined or not on file, the outstanding balance must be settled before booking future sessions.

Pre-Registered Classes

All pre-registered group classes are non-refundable and non-transferable. This includes missed classes, illness, or scheduling conflicts.

Late Arrival Policy

Clients arriving more than 10 minutes late may forfeit their session at the discretion of the instructor. Please note that sessions will not be extended due to late arrival.

Emergency Exceptions

We understand that emergencies happen. In rare and exceptional cases, accommodations may be made at the studio's discretion. Please reach out as soon as possible in the event of a genuine emergency.

Memberships & Class Packages

Sessions booked using a membership or class package are subject to the same cancellation terms. Late cancellations or no-shows will result in the session being deducted from your balance.